Refund policy

At Elyxir Pakistan, your trust and satisfaction are at the heart of everything we do. We take great pride in crafting our haircare products with the highest standards of safety, purity, and care. Because our products are personal care items, and for strict hygiene reasons, all sales are final. This means we are unable to accept returns or exchanges once a product has been delivered.

When We Can Help

While returns aren’t possible, we understand that issues can arise during delivery. If your order arrives in any of the following conditions, we’re here to help:

The product is damaged during shipping.

You receive a defective or faulty item.

You receive the wrong product.

In these cases, please reach out to us within 48 hours of delivery by emailing elyxirpakistan@gmail.com. Kindly include your order number, photos of the product/package, and a short description of the issue. This helps us resolve the matter quickly and fairly.

Resolution Process

Once we receive your request, our team will:

Review your case promptly and verify the issue.

Provide a replacement product where applicable, or another suitable resolution.

Keep you updated throughout the process so you always know the next steps.

Please note: Replacements are only eligible if the issue is reported within the 48-hour window and is verified by our team.

Why We Don’t Accept Returns

Because our products are for external use and personal care, once opened or delivered, they cannot be resold or reused for health and hygiene reasons. This ensures that every customer receives a product that is fresh, safe, and uncompromised.

Our Commitment to You

Your experience with Elyxir should feel seamless and reassuring — from the moment you place your order to the moment it arrives at your doorstep. If something goes wrong, we’ll always do our best to make it right.

Thank you for choosing Elyxir Pakistan. We truly value your trust and are honored to be a part of your self-care journey. 💚